What happened
As the aircraft approached an area where previous flights had reported moderate turbulence, the flight crew took several precautionary measures. The crew activated the fasten seatbelt sign, notified the cabin of the incoming turbulence, and directed flight attendants to take their seats.
Despite a verbal warning from a flight attendant regarding the impending turbulence, an English-speaking female passenger left her seat to walk to the lavatory. While the passenger was exiting the lavatory, the aircraft encountered moderate turbulence, causing the passenger to fall to the floor.
The passenger reported pain in her right leg following the fall. In response, cabin and flight crew members stabilized her leg and assisted her back to a nearby seat. A medical examination conducted after the flight determined that the passenger had suffered multiple fractures of the right foot and leg.