Casualties unknown

Turbulence Encounter During Descent Results in Flight Attendant Injury (N328AW)

Sacramento, CA, US

On December 14, 1998, a Boeing 737-300 (registration N328AW) operated by America West Airlines, Inc. was involved in an aviation accident near Sacramento, CA. Investigators recorded the probable cause as: The failure of the second and third flight attendants to comply with instructions to remain seated in anticipation of turbulence. This summary draws on records from the U.S. National Transportation Safety Board (NTSB) historical archive; 16 related events involving the same aircraft type or operator are linked below.

Sourcesthe U.S. National Transportation Safety Board (NTSB) historical archivePrimary reportUpdated 2026-06-10Data APIEditorial standards
Boeing 737-300
Photo: San Diego Air & Space Museum Archives / Public domain, via Wikimedia Commons

During descent, turbulence caused a flight attendant to fall and break an ankle. The crew had warned of anticipated turbulence. FDR data showed vertical acceleration changes.

Incident Overview

During a scheduled descent from cruise altitude, the cockpit crew notified the second and third flight attendants via intercom that turbulence was anticipated during the descent for landing. The crew instructed the flight attendants to secure the cabin and be seated.

Sequence of Events

The second flight attendant informed the first flight attendant, who then focused on securing the first-class cabin. The second flight attendant proceeded through the cabin from front to rear, carrying a trash bag, picking up service items and verifying that passenger seat belts were fastened.

Upon reaching the rear of the cabin, turbulence was encountered. The second and third flight attendants, the latter working in the rear galley, took their seats and fastened their seat belts. After approximately one to two minutes of moderate turbulence, the event ceased.

Believing the turbulence had passed, both flight attendants rose to finish their tasks in the aft galley. However, additional turbulence was then encountered. The second flight attendant fell to the floor of the galley. The third flight attendant also fell and landed on the foot of the second attendant, fracturing the second attendant's ankle.

Flight Data Recorder Information

Flight data recorder output showed that during one point in the descent, vertical acceleration values varied from 0.65 g to 2.02 g over a one-second period.

Investigation report by the U.S. National Transportation Safety Board (NTSB) historical archive. Original record: https://carol.ntsb.gov/event/20001211X11582. This page is a structured re-presentation; facts and quotes are in the National Transportation Safety Board (NTSB), United States.